Delivery Policy

We are currently offering free shipping in New Zealand for purchases over $250. This will be automatically applied at the checkout.

Postage within New Zealand is tracked and is calculated based on weight and whether you are based on the North Island or South Island.  The average cost range in New Zealand, depending on the region, is from $5.50 to $18.50 for rural addresses.

We will email confirmation that your order has been fulfilled, and this means it is on its way. We use NZ Post tracking service, and in most cases, our delivery is overnight; however, expect 2-5 working days for your goods to arrive. If your goods are delayed, you may contact NZ Post and use your tracking number with the service provider to locate your goods. If you do not have a satisfactory outcome, then we will take over the case and contact the service provider directly.

INTERNATIONAL POSTAGE.

We use International Economy Tracked Parcels by New Zealand Post for all international orders. Upon shipment, you will be given a tracking number so you may check the status of your order.

Shipping costs are calculated at checkout based on weight and zone.

We ship to the following destinations:
Zone A – Australia
Zone B – South Pacific
Zone C - Asia
Zone D – Canada, the UK, and Europe
Zone US—United States
Zone E – Rest of World

Duties and taxes. 

• Your country's duties and taxes are not included in the price of the goods you purchase online. New Zealand Post must adhere to local customs legislation.

Although you ordered and purchased the goods online, the goods are still subject to an import procedure to clear the shipment through customs. Clearance depends on:

• The country of origin
• The value, including transport charges
• The quantity of goods

Each country has its own customs laws, and the duties for different types of goods and values are set locally.

Please contact us at design@alidavies.co.nz if you have any concerns or would like a shipping quote before purchasing.